• Reserve your trip on the web anytime — or —
  
• Call 1 866 242 9383 to speak with us and book over the phone

Your full payment is due when you book. You can pay online by credit card, bank transfer, or cheque.

The Ottawa Kayarafting Adventure is priced in Canadian dollars and is subject to provincial and federal taxes. You’ll be able to see the total with taxes before you pay.

If you have to cancel

If you need to cancel your Ottawa Kayarafting Adventure, please let us know as soon as possible. We require written notice of cancellation by email.

If you cancel:

• 30 or more days before your booking—you receive a full refund of all trip fees you have paid to us minus a $25 per person admin fee
• 15 to 29 days before your booking—we’ll refund you 50% of all trip fees you have paid
• 0 to 14 days before your booking, or during the session—we retain your whole booking fee.

Weather delays or cancellation—peace of mind

Rain is no problem—in fact—we love paddling in the rain!

However, we’ll always get off the water if there is a thunderstorm. As well, there may be other weather conditions which your guides deem unsafe (such as strong winds). These weather events usually pass through fairly quickly—after which we can get back to the activity.

If we get delayed by weather by up to an hour, we’ll extend the program and end an hour later than planned.

If we get delayed by over an hour, or if we have to cancel because of unsafe weather conditions—we’ll give you a credit so you can return anytime in the next 18 months. You can also transfer your credit to a friend.

This way, you can have peace of mind knowing that no matter the weather, you’re guaranteed to get to do the full activity.

Minimum numbers

We have sessions scheduled every Saturday, Sunday, and Monday until September 15th. We guarantee to run all of them as long as we have 4 or more people booked for that day.

If you’re booked onto a day with less than 4 people and we think we might have to cancel—we’ll give you as much warning as possible—and if we have to cancel, you can choose between a full refund or a credit for a later date.

It’s up to you:

• Reserve your trip on the web anytime — or —
  
• Call 1 866 242 9383 to speak with us and book over the phone

If you’re not sure if a particular trip is right for you—or you’re looking for more information, let us know and we’d be happy to answer your questions.

If the trip is more than 120 days away, you can pay a 25% deposit to reserve your spot. Then 90 days before your trip, you pay the full balance.

If you’re booking a trip that’s less than 120 days away, your full payment is due when you book.

You can pay by credit card, wire transfer, or cheque.

The above payment schedule is for scheduled departures. For private groups: we’ll send you an info package and proposal with specific policies for your group.

All international and US trips (everything outside of Canada) are priced in US dollars and we charge for these trips in US dollars. If your credit card isn’t a USD card, it’s your credit card company or bank that determines the exchange rate on the day of your transaction.

All trips in Canada are priced in Canadian dollars and we charge for these trips in Canadian dollars. If your credit card isn’t a CAD card, it’s your credit card company or bank that determines the exchange rate on the day of your transaction.

Taxes

In Canada, we charge federal and provincial sales tax.

The amount is determined by the province or territory where the trip takes place.

• Quebec trips (Magpie and Gatineau) are subject to 5% GST (federal sales tax) and 9.975% QST (provincial sales tax)
• Ontario trips (Algonquin Park) are subject to 13% HST (combined provincial and federal)
• NWT trips (Nahanni) are subject to 5% GST

You’ll be able to see the amounts itemized before you book and once you pay, our booking system sends you a detailed receipt by email.

International (Costa Rica and Argentina) trips have no additional taxes. Our international partner companies pay tax but it is incorporated into your trip price.

Guest cancellation policy

If you need to cancel your trip, please let us know as soon as possible. We require written notice of cancellation by email.

If you cancel your trip:

• 91 or more days before the trip start date—you receive a full refund of all trip fees you have paid to us minus a $100 admin fee
• 61 to 90 days before your trip start date—we’ll refund you 50% of all trip fees you have paid
• 0 to 60 days before your trip start date, or during the trip—we retain your whole trip fee.

We highly recommend that you purchase Trip Cancellation insurance to protect you from unforeseen circumstances (see ‘insurance’ below).

If Boreal River cancels

Boreal River Adventures reserves the right to cancel all or a portion of the trip if a situation arrises that’s out of our control and makes the trip impossible or unsafe to carry on—for example: natural disaster.

If this were to occur, whether or not we provide you with a refund would be at our discretion.

Boreal River Adventures is not responsible for additional expenses incurred by you in preparing for the trip (including non-refundable air tickets, visa fees, gear or medical expenses, etc.).

Minimum numbers

Each trip requires a minimum number of participants. When enough participants sign up, the trip is confirmed, and we’ll alert you so you can purchase your airfare.

Many of our trips confirm with as few as three participants.

If a trip doesn’t have enough participants, you can transfer to another date or destination, or we’ll refund you your deposit and any fees you’ve paid to us.

As a guest on a Boreal River Adventures trip, you need to have appropriate Medical insurance and Medical Evacuation insurance. Any evacuation costs will be billed to the person that is leaving the trip. Insurance should cover emergency air evacuation from the river to a local hospital, medical treatment, and repatriation to a medical care facility in your home region.

We also strongly recommend obtaining Trip Cancellation insurance, which will reimburse you for the unused portion of your Boreal River trip if you must cancel prior to departure or leave your trip early due to illness, accident, or family emergency. If you have insurance coverage from a credit card or an existing plan, please make sure that it will cover you for the above mentioned emergency situations and that you are covered while participating in whitewater activities and remote wilderness travel.

Once you’ve made your choice and sent in your deposit, we’ll send you a detailed document that includes everything that you’ll need to prepare for your trip including an itinerary, packing list, transportation options, directions, meeting times and frequently asked questions.

We’ll also send you a detailed questionnaire so we can prepare for your arrival. That is where you’ll let us know about your:

1. menu choices, dietary requirements and food allergies
2. pertinent medical history
3. emergency contacts
4. airport arrival details
5. any other goals of yours you want to let us know about.

Let us know if you’re planning a birthday or anniversary trip. We’ll pack a surprise!